The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Determine job requirements
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Follow standard operating procedures (SOPs) Completed |
Evidence:
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Comply with work health and safety (WHS) requirements at all times Completed |
Evidence:
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Use appropriate personal protective equipment (PPE) in accordance with SOPs Completed |
Evidence:
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Identify job requirements from specifications, drawings, job sheets or work instructions Completed |
Evidence:
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Establish customer requirements
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Seek information from customer to determine the service they require Completed |
Evidence:
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Outline available services with the customer and discuss specific options for dry cleaning or laundry needs, where necessary Completed |
Evidence:
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Identify situations that need additional assistance and refer customer to appropriate service Completed |
Evidence:
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Determine service charges and confirm with customer Completed |
Evidence:
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Interact with customer to process required service
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Identify or confirm article, fabric and dry cleaning or laundry requirements Completed |
Evidence:
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Complete instructions, including special attention tags, to identify article and cleaning requirements Completed |
Evidence:
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Process customer records and reference dockets, including record of damage and missing trim Completed |
Evidence:
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Hang articles or store, ready for dry cleaning or laundry Completed |
Evidence:
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Retrieve cleaned article and do a final check to ensure customer requirements have been met Completed |
Evidence:
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Present article to customer and process transaction through point of sale equipment according to workplace practices Completed |
Evidence:
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Use effective interpersonal communication skills Completed |
Evidence:
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Handle customer complaints
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Acknowledge any customer complaints and clarify specific difficulties Completed |
Evidence:
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Propose options to resolve complaints and negotiate a suitable solution with customer Completed |
Evidence:
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Notify relevant staff and identify strategies to avoid or resolve complaints Completed |
Evidence:
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Use effective communication skills to demonstrate respect for cultural differences in the workplace Completed |
Evidence:
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Refer customer to other sources if they need further assistance Completed |
Evidence:
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